KPro Shop - Refund Policy

Refund Policy
Effective Date: 06/10/2026
Last Updated: 06/10/2026

Made to Order

At KPro K9, we work with a print-on-demand fulfillment partner to create merchandise specifically for each order. Because of this production model, we generally cannot offer refunds or exchanges for customer ordering errors or changes of mind.

Eligible Refund Situations

Refunds or replacements may be considered if:

• The item arrives damaged

• The product contains a manufacturing defect

• An incorrect item was received

Requests must be submitted within 30 days of delivery.

Please contact us using the information here: Contact us

Include:

• Order number

• Description of the issue

• Clear photos showing the problem

Approved refund requests will be processed back to the original payment method whenever possible.

Non-Refundable Situations

Refunds are not available for:

• Incorrect size selection

• Incorrect color selection

• Buyer’s remorse

• Personalized preference changes

• Minor manufacturing variations that fall within normal production tolerances

Refund Processing Time

Approved refunds may take 5–10 business days to appear depending on your financial institution or payment provider.

If you have any questions or concerns about this Refund Policy, please contact us at:

KPro K9
Email: training@kprok9.com
Phone: 877-457-7659

KPro Shop - Refund Policy

KPro K9 Policies

Read more about all of the KPro K9 site and service policies.